If you're unable to receive an OTP, please try the following steps:
1. Update your handset’s operating system to the latest version available
2. Confirm that you are using the latest version of the Kredit Pintar app
3. Ensure you have sufficient credit balance and are in an area with a stable mobile signal
4. If you are using a dual SIM handset, verify that your SMS settings are configured to use the SIM card or phone number registered with Kredit Pintar
5. Contact your mobile service provider, as the issue may be related to network or SMS delivery problems. Other customers with dual SIM phones have commonly experienced similar issues.