Kredit Pintar

Frequently Asked Question

• Will I receive the full loan disbursement amount?
• What is the interest rate for loans at Kredit Pintar?
• What is my credit limit for Kredit Pintar?
• Where is Kredit Pintar available?

Kredit Pintar's Customer Service

• How to contact Kredit Pintar?

About us

• Where can I find information about Kredit Pintar’s team, office, and job openings?
• Where can I find more information about Kredit Pintar?

Troubleshooting Customer App Issues

• Why am I unable to enter my bank account number for disbursement?
• What do I do if I cannot submit my digital signature?
• What should I do if I encounter issues while completing the personal data form in the Kredit Pintar app?

Borrower Eligibility

• Are there any requirement(s) to apply for a loan?

Account

• What should I do if I forget my password?
• How do I update my registered bank account details?
• I received a request to return funds due to a reported double disbursement. Could you please confirm whether this is accurate from Kredit Pintar?
• What if I am unable to log in to the Kredit Pintar app?
• How do I update my account details?
• What should I do if I did not receive an OTP?

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Payment

• I paid to the wrong virtual account, how do I get my funds back?
• How long does it take for my payment to be reflected?
• May I defer my repayment?
• My phone has been stolen/lost, what should I do?
• What should I do if I have overpaid my loan?
• Why is my bill still showing after I have made a payment?

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Loan Application

• How can I apply for another loan?
• Why was my loan application rejected?
• How can I increase my credit limit?
• What loan products are available?
• How can I check the status of my loan application?
• When will I receive the result on my loan application?

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